Background: The local branch of the bank where I have my current account is closing, so for convenience I've decided to move it to another bank where I already have a savings account. For this I needed to make an appointment.
Now of course these days you can't phone up the local branch, you have to go through some fucking call centre. All I wanted was an appointment, but they wanted to know everything down to my shoe size.
Bankperson: What's the number of your savings account?
Me: I don't know, I haven't got it to hand.
So I then had to give her my name, postcode, date of birth, etc.
Bankperson: What are the first two digits of your security number?
Me: I don't have one.
Bankperson: Oh. Well, I can issue you with one and email it to you. What is your email address?
Me: Look, I just want to make an appointment. Surely all that can be sorted out then.
Bankperson: What's your mobile number then?
Me: I can't remember it, I just got a new one. My landline is ---
Bankperson: No, it has to be a mobile. (Fucking cheek! Not everybody has a mobile!)
Me: Look, I just want to make an appointment.
Bankperson: But I can't just do that, it has to be done through your account.
Me: Well, what if I didn't have an account? Surely you'd be able to book me an appointment then.
I ONLY WANTED TO MAKE A FUCKING APPOINTMENT